General FAQs

Policies

What is Your Warranty?
We offer a 1-year unlimited warranty and lifetime customer support. During the first year we will send replacement parts to you at no charge to repair or replace anything that goes wrong. We will also perform the labor at no charge if the customer ships the unit to us at their expense. Damages or malfunctions caused by negligence or abuse are not covered by this warranty. After the first year the customer can purchase replacement parts when needed or send us the unit and receive a repair estimate.

What is Your Return Policy?
We offer a 30-day money-back guarantee if equipment does not perform as advertised, with the following conditions:

• A return authorization is requested.
• Conditions under which the equipment did not perform as advertised.
• Equipment has not been modified. (Modifications can be harmful or cause issues that may be be dangerous to persons or structures.)
• The product is sent back to us in its original packaging within 30 days of receipt.
• The returned item is in like-new condition with all accessories.
• You are only allowed to return a total of one item. If you are a new customer, order more units at a later date.
• Shipping expenses (both ways) are not refundable
• Refunds (less shipping expenses) are processed 10 days after receipt at our office. This gives us time to receive and test the returned item. Your bank may also have a few days of processing delay to return the funds back to your card.

What is Your Lead Time for Orders?
First, if you have a deadline, please or message us to get a delivery estimate in advance. Our machines are hand-built at our EPA-registered production facility and the lead time to build a new machine depends on availability, the type of machine and the number of orders ahead of yours. Add 2-4 business days for ground shipping. Unless an item is pre-built and in stock, the average lead time is 3-5 days. Lead times are necessary for custom-built products that are not mass-produced. In return, you receive a unique, serviceable machine that lasts.

How Do You Ship Products?
We ship most equipment by UPS Ground or the U.S. Postal Service depending on the type of product and the shipping location. Products labeled "Free Shipping" require a street address within the contiguous U.S. to ship by UPS Ground. Orders shipped to a P.O. Box or Alaska/Hawaii may incur an additional shipping fee. We will notify you when your item is complete and provide a tracking number when it ships. If the lead time to build your equipment order is excessive, we will contact you and confirm that you want us to proceed. For orders outside the United States and Canada, contact us first for a shipping quote. For international orders, customs fees (import duties) are the customer's responsibility. The Harmonized Tariff Schedule (HTS) for air purifiers is 84213920.

California Regulations for Air Purifiers
BoiE units do not meet California air cleaner regulation requirements and cannot be shipped to California for general consumer use. However, there are exemptions for industrial uses. BoiE units that produce gaseous ozone and are manufactured, advertised, marketed, labeled, and used solely for industrial use can qualify for exemption if used for a purpose under section 94801(19) of the California Air Resources Board (CARB) regulations. For compliance, trained personnel must operate the units. BoiE includes an ozone/hydroxyl certification course with every unit sold. Contact us to request an exemption.
Sample Label:

Allowable Purposes Under 94801(19):

• Disinfection in food processing facilities and transport
• Electronics, pharmaceuticals, biotechnology and chemical industry
• Odor and smoke control in the hotel industry
• Mold, odor, fire and smoke damage remediation services
• Odor control in vehicle reconditioning and detailing
• Mausoleum odor control services

Purchased Content Agreement
BOIE grants you, the Customer, a non-exclusive, non-transferable, lifetime license to use and access certain content hosted by BOIE and granted to Authorized Users. Lifetime access is defined as so long as BOIE is providing support and access to the Purchased Content. Should BOIE decide to terminate providing the content, BOIE will provide reasonable notice to the Customers and could make the content available through other means.

BOIE providing lifetime access is at will and at no time is the customer offered or provided a refund should BOIE decide to terminate the content. The Purchased Content may be removed, altered, modified, or revoked at any time without notice from BOIE, if such Purchased Content contains errors (as determined in BOIE?s discretion), or is subject to an infringement or third party claim.

Access to the Purchased Content via the BOIE website may be affected by, but not limited to, internet service provider issues, outages of the hosting platform, or other issues outside of our control. BOIE shall not be responsible for any damages, costs, expenses, fees, or liabilities incurred for failure to access the Purchased Content.

The original purchaser shall be the only Authorized User. In no event shall any person or entity be entitled to reproduce, duplicate, copy, sell, or by any other means exploit the Purchased Content for any purpose that is not expressly consented to by BOIE. Posting or sharing passwords or enabling access by non-purchasing users without obtaining or purchasing additional accounts is strictly prohibited. Upon breach of this agreement, the Customer's access to Purchased Content shall cease immediately. All costs of enforcement, including actual attorneys? fees and court costs shall be reimbursed by the violating entity.

BOIE?S ENTIRE LIABILITY ARISING FROM THIS AGREEMENT, WHETHER IN CONTRACT OR TORT, WILL NOT EXCEED THE THEN EXISTING PRICE OF THE PURCHASED CONTENT. BOIE SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS) ARISING OUT OF THIS AGREEMENT. Nothing in this agreement excludes or limits our liability for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

User Obligations. As a precondition to use BOIE?s Purchased Content, the Customer warrants and guarantees that such user will abide by, without limitation, all applicable local, state, national and international laws and regulations with respect to your use of the Purchased Content and not interfere with the use of the website by other users or interfere with BOIE?s operation and management of the website.

This agreement and any dispute or claim arising out of or in connection with your purchase (including non-contractual disputes or claims) will be governed by South Dakota law, without respect to its conflict of laws provisions and will be subject to the non-exclusive jurisdiction of the courts located in the state of South Dakota. You expressly agree to submit to the exclusive personal jurisdiction of the state and federal courts sitting in the State of South Dakota.

What is Your Privacy Policy?
The following information discloses the privacy practices for this website and applies solely to information collected by this web site:

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us via the form on our contact page.

Office Hours 8am - 8pm CST Mon.-Fri. CST, 9am - 1pm Sat.

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